Frequently Asked Questions

Everything you need to know about bringing Koh into your home.

What is the typical shipping timeframe for furniture items?

Standard shipping for in-stock furniture typically takes 5-10 business days. Custom or made-to-order pieces may take 4-8 weeks depending on the artisan's lead time.

Do you offer white-glove delivery and assembly?

Yes, we offer premium white-glove delivery for an additional fee, which includes room-of-choice placement, full assembly, and removal of all packaging materials.

What is your return policy for home decor?

We accept returns on most unused items within 30 days of delivery. Please note that return shipping fees apply, and items must be in their original packaging.

Are Koh products covered by a warranty?

All Koh furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.

Can I request fabric swatches before purchasing a sofa?

Absolutely. You can order up to five fabric or leather swatches for free through our 'Request a Swatch' page to ensure the color and texture match your space.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options through Affirm to help you invest in quality pieces over time.